Terms of Use

Please read these terms carefully before using our site. They set out the terms that govern your use of this website, www.novaplex.co.uk (“our site”). By using our site you agree to these terms. If you do not agree to them, please do not use our site.

Our Privacy and Cookie Policy also applies to your use of our site (see clause 15).

1. Definitions

1.1 “Content” means any text, images, audio, video, scripts, code, software, databases and any other information that appears on, or forms part of, our site.

1.2 “We”, “us” and “our” mean Novaplex Business Solutions Limited.

1.3 “Business user” means anyone using our site in the course of a business, trade or profession. “Consumer” means anyone using our site for purposes outside their business, trade or profession.

2. Information About Us

2.1 Our site is operated by Novaplex Business Solutions Limited, a limited company registered in England and Wales under company number 06536987. Our registered address is Thornwood House, 102 New London Road, Chelmsford, CM2 0RG. Our VAT registration number is GB 929711991.

3. How to Contact Us

3.1 Please email info@novaplex.co.uk or telephone +44 (0)20 3745 8919.

4. Access to Our Site

4.1 Access to our site is free of charge.

4.2 It is your responsibility to make the arrangements necessary to access our site.

4.3 Our site is provided on an “as is” and “as available” basis. We may suspend or withdraw our site, or any part of it, at any time. We do not guarantee that our site will always be available or that access to it will be uninterrupted.

5. Changes to Our Site

5.1 We may change and update our site, or any part of it, at any time.

6. Changes to These Terms

6.1 We may change these terms at any time. When we do, we will update the “Last updated” date at the top of this page. The terms in force when you use our site are the ones that apply, so please check this page from time to time.

6.2 If the current version of these terms conflicts with an earlier version, the current version applies unless we explicitly state otherwise.

7. International Users

7.1 Our site is intended for business users in the United Kingdom and internationally. We do not warrant that our site or its Content is appropriate or available for use in every country. If you use our site from outside the United Kingdom, you are responsible for complying with any local laws that apply to you.

8. How You May Use Our Site and Content (Intellectual Property Rights)

8.1 All Content on our site, and the copyright and other intellectual property rights in it, belongs to or is licensed by us, unless labelled otherwise. All Content is protected by United Kingdom and international intellectual property laws and treaties.

8.2 You may access, view and use our site in a web browser (including any web browsing capability built into other software or apps), and our site may be downloaded for caching, which usually happens automatically.

8.3 You may print and download extracts of pages from our site for your own use, and you may share our case studies, product information and other marketing material with colleagues and others who may be interested in our products, provided you do not change them and they keep our name and branding.

8.4 You must not modify printed or downloaded Content in any way, or use images, video, audio or other Content separately from its accompanying text. Our status (and that of any identified licensors) as the owner and author of the Content must always be acknowledged.

8.5 Apart from clause 8.3, you must not use Content from our site for commercial purposes without first obtaining a licence from us (or our licensors). This does not prevent the normal use of our site for general information purposes by business users or consumers.

8.6 Nothing in these terms limits or excludes the exceptions in Chapter III of the Copyright, Designs and Patents Act 1988 (‘Acts Permitted in Relation to Copyright Works’), which allow certain uses of copyright material, including non-commercial research and private study; text and data mining for non-commercial research; criticism, review and reporting current events; teaching; accessibility; time-shifting; and parody, caricature and pastiche. Further information is available from the UK Intellectual Property Office.

9. Links to Our Site

9.1 You may link to any page on our site.

9.2 Links to our site must be fair and lawful. You must not take unfair advantage of our reputation or attempt to damage it.

9.3 You must not link to our site in a way that suggests any association with, or endorsement or approval from, us where none exists.

9.4 You must not use any logos or trademarks displayed on our site in your link without our express written permission.

9.5 You must not frame or embed our site on another website without our express written permission.

9.6 You must not link to our site from a website whose main content is unlawful, obscene, offensive, dishonest, defamatory, threatening or discriminatory; that promotes violence, racial hatred or terrorism; or that infringes intellectual property rights.

10. Links to Other Sites

10.1 Our site includes links to other websites, such as our client portal, our support site and our partners’ sites. Unless expressly stated, these sites are not under our control, and we accept no responsibility or liability for their content.

10.2 A link to another website is provided for information only and does not imply that we endorse that website or its owners or operators.

11. Disclaimers

11.1 Nothing on our site is professional advice on which you should rely. The Content is provided for general information only.

11.2 We make reasonable efforts to keep the Content on our site complete, accurate and up to date, but we make no warranties, representations or guarantees (express or implied) that it is.

11.3 If you are a business user, we exclude all implied representations, warranties, conditions and other terms that may apply to our site and its Content.

12. Our Liability

12.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

12.2 If you are a business user, to the fullest extent permitted by law, we accept no liability for any loss or damage, whether foreseeable or not, in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with the use of, or inability to use, our site or the use of or reliance on any Content on our site.

12.3 If you are a business user, we accept no liability in particular for loss of profit, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or any indirect or consequential loss or damage.

12.4 If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. Nothing in these terms affects your statutory rights as a consumer.

13. Viruses, Malware and Security

13.1 We use reasonable skill and care to keep our site secure and free from viruses and malware, but we do not guarantee that it is.

13.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware and other internet security risks.

13.3 You must not deliberately introduce viruses, malware or any other malicious or technologically harmful material to or through our site.

13.4 You must not attempt to gain unauthorised access to any part of our site, the server on which it is hosted, or any other server, computer or database connected to it.

13.5 You must not attack our site with a denial-of-service attack, a distributed denial-of-service attack or by any other means.

13.6 Breaching clauses 13.3 to 13.5 may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and cooperate with them, including by disclosing your identity. Your right to use our site will end immediately if you breach these clauses.

14. Acceptable Use of Our Site

14.1 You may only use our site lawfully. In particular, you must comply with all local, national and international laws and regulations that apply to you; you must not use our site in any way or for any purpose that is unlawful or fraudulent; and you must not knowingly send, upload or otherwise transmit any data that contains a virus, malware or any other code designed to harm computer hardware, software or data.

14.2 You must not use our forms to send spam, automated submissions or unlawful content.

14.3 If you breach this clause 14, we may do one or more of the following: suspend or end your right to use our site; issue you with a written warning; take legal proceedings against you to recover our costs resulting from your breach; take further legal action against you; disclose information to law enforcement authorities as required or as we reasonably consider necessary; or take any other reasonable and lawful action.

14.4 We exclude all liability for any action we reasonably take under clause 14.3 in response to your breach.

15. How We Use Your Personal Information

15.1 We will only use your personal information as set out in our Privacy and Cookie Policy.

16. Communications from Us

16.1 If we have your contact details, we may email you important notices from time to time, for example about changes to our site or these terms.

16.2 We will not send you marketing emails without your consent. If you have consented, you can unsubscribe at any time by emailing info@novaplex.co.uk. It may take up to 28 days for your request to take effect, and you may continue to receive emails during that time.

16.3 For questions or complaints about communications from us, please contact us using the details in clause 3.

17. Law and Jurisdiction

17.1 These terms, and the relationship between you and us (whether contractual or otherwise), are governed by English law.

17.2 If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you live. Nothing in clause 17.1 reduces your legal rights as a consumer.

17.3 If you are a consumer, any dispute between you and us relating to these terms or our relationship (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.

17.4 If you are a business user, any dispute between you and us relating to these terms or our relationship (whether contractual or otherwise) will be subject to the exclusive jurisdiction of the courts of England and Wales.